Privacy Policy

VicSmart Guide ? protecting your privacy.

The VicSmart Guide respects your privacy and is committed to protecting the personal information that you provide to us for the purpose of creating a VicSmart planning permit application. This statement explains our policies and practices regarding the use and disclosure of your personal information by the VicSmart Guide.

Please note that, VicSmart Guide reviews and updates this Privacy Policy from time to time as needed without notice. Therefore, you should review the terms of this policy periodically to make sure that you are aware of how the VicSmart Guide collects and uses personal information.

By using our web site, you consent to the collection and use of your personal information by VicSmart Guide as explained below.

Personal Information.

You have complete control over your personal information. In general, you can visit our web site without providing us with any personal information. However, there are instances where we must have your personal information in order for us to grant you an access to our protected and secured sites - ie the interactive component of the guide. This information may include registration data (your name, address, email address, phone number, title, etc.), information request data and response data ("User Information").

Use of User Information.

We intend to use such information exclusively for the purposes of supporting you in your use of the site and for the purposes of making a VicSmart planning permit application. This User Information will be accessible online for a period of three months.  Please do not submit any User Information if you are less than 18 years of age.

Disclosure of User Information.

VicSmart Guide does not sell, trade or transfer User Information to any third parties. Your information will not be passed on by the VicSmart Guide unless you choose do so via the guide - ie lodge or forward an application.

Accuracy and Security.

The accuracy and security of the User Information is important to the VicSmart Guide. Currently, you may review, edit and request updates to your User Information retained by using or contacting the VicSmart Guide. If you contact us to correct your User Information, we will attempt to correct such inaccuracies in a timely manner. VicSmart Guide is concerned with the security of your User Information and is committed to taking reasonable steps to protect it from unauthorized access and use of that personal information. To that end, we have put in place the appropriate physical, electronic and managerial policies and procedures to secure your personal User Information. We also continue to implement procedures to maintain accurate, complete and current User Information.

The VicSmart Guide is hosted by Adobe and you can view a full account of Security and PCI compliance here.  

Usernames and Passwords.

Access to certain content on our web site requires an email address and password. In some cases, failure to provide personal information may prevent you from accessing certain parts of the VicSmart Guide web site. By accessing and using our protected and secured web site(s), you agree to maintain the confidentiality of the username and password you selected to access such site(s) and consent to our Terms of Use.


VicSmart Guide uses "cookies". A cookie is a small data file that a web site can transfer to a visitor's hard drive to keep records of the visits to such site. A cookie contains information such as your username, password and services ordered that helps us recognize the pages you have visited and improve future visits, but the only personal information a cookie can contain is the information that you provide yourself. A cookie cannot read data off of your hard drive or read cookie files created by other sites. Information stored in cookies may be encrypted, however, we do not store your credit card number in cookies. If you prefer not to accept a cookie, you can set your web browser to save your username and password instead, and to warn you before accepting cookies or you can refuse all cookies by turning them off in your web browser. However, access to some of our secured web site(s) may require the use of cookies, which you must enable only cookies that get sent back to the originating server. Otherwise, outside of creating an application, you can still access most of the features on our web site even without accepting a cookie.

External Links.

VicSmart Guide web site provides links to other third party web sites. Much of the content on this site is sourced from the Victorian State government publications and used with copyright permission. The VicSmart Guide is not affiliated any third party sites or government websites or publications. The VicSmart Guide is not responsible for the privacy policies or practices or the content of such external links. Although these links are primarily to State government websites, they are provided to you for convenience purposes only and you access them at your own risk.

Terms of Use.

Please also see our Terms of Use, which describes the restrictions, disclaimers, indemnification and limitation of liability governing the use of the entire VicSmart Guide web site.


If you have questions regarding our Privacy Statement, please contact VicSmart Guide - Contact us.